Tue, 07/22/2008 19:30
Grrrrrrrrrr, I am so angry I am finding it difficult to function right today, and it's all because of Timewarner Cable's customer service (or lack of).
They shut my cable off at the pole yesterday (unjustly so)!
All because an employee FORGOT to notate I called to make payment arrangements! By the way, I was ONLY one month behind.
Since 5:00 yesterday, I have spoken with 10 customer service people, been on hold a total of 3 1/2 hours, and disconnected 10 times! I have received apologies, but NO resolution! They are making me pay a disc. charge to have it restored and an extra payment to get it started back up again, but, oh wait, they still have no idea when that will be!! lol!!
To sum it up, they have my money (more than they should have!), I have no cable, and no idea when it will be connected!
I am waiting for a call from the President of Timewarner. lol!
Yeah OK, we shall see. I think it's another stall tactic! :shock: :? :x