KCA Financial Won't Return Calls
I have a debt to Verizon phone company that is being handled through KCA Fiancial. On the phone, we agreed to monthly payments and that they would contact me EACH month for a date to take the money from my checking account. The first payment was taken on 1/31/06 which I authorized. However, on 2/13/06 KCA Financial took another payment from my checking account WITHOUT AUTHROIZATION causing me several bounced checks and $120 in bounced check fees. I called several times and spoke to a customer rep. and faxed the paperwork to them showing that the money was taken without authroization. I was told that the matter was being turned over to her supervisor and that she did receive my fax and she would get back to me the next day. She has still Not returned a single phone call and I also advised Verizon what was going on and they sent the supervisor an e-mail and talked to her on the phone. I received a call from Verizon saying the supervisor would contact me right away. Still no phone call. I want to know what I should do to get my money back as phone calls, faxes and calls to Verizon are not working. I am on social security and cannot afford to lose all this money. Please help me.