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I joined PDL Assistance and paid them $200 on June 2 to join the program. My first payment of $198 was due to them on July 7. As of today, nothing has gone through my checking for this amount. Has anyone dealt with the company before?




PDL Assistance seems to have a mixed report among them. According to the BBB, 9 complaints are there against them within the last 1 year. Among these 9 complaints 3 are related to Service Isuues and another 3 with Refund Practices. 2 complaints against them are Contract disputes and 1 related to Credit or Billing. BBB report shows that all these disputes are resolved now.
According to Jennifer Bailey, one of our DebtCC member, who was earlier enrolled with PDL Assistance has said THIS.

Sub: #1 posted on Wed, 07/23/2008 - 15:24

phoenix phoenix
Moderators
(Posts: 1444 | Credits: 275.38)

Hi Melissa,
I don't know if you've done it already or not, but I suggest posting your information on this site and seeing what you can do on your own. It's sometimes frustering dealing with the PDL companies, but financially it may be worth it in the end. There were a lot of things I didn't like about PDL Assistance, but I do realize that for some people (i.e. people who's loans aren't illegal) it maybe an option. In the end, I managed to take care of all of mine on my own not paying another dime to PDL Assistance. If you've not done so already, try posting this information:
Your state:
The name of each payday loan company you have a loan with
The amount you borrowed
the amount you have paid them (not just principle, total, fees and all)

It's quite possible you can do it on your own. Really all they do is negotiate for you, they don't tell you the laws, and in some cases, they want you to settle for more than what you actually owe. I know it's overwhelming, but try posting the info and see if someone can help you. It takes time and effort, but it pays off in the end :)
Jen

Sub: #2 posted on Wed, 07/23/2008 - 16:27

jennifer_bailey75 jennifer_bailey75

(Posts: 154 | Credits: 19.82)

I have filed a complaint with the BBB regarding PDL Assistance. I called and told them the 6 pay day loans that I had out and they (very quickly) calculated what I would have to pay and for how long to get rid of the loans. Also (very quickly) had me send my $200. I paid the $200. I then had a couple of questions and after many calls got through and was told of the 6 loans, they could only work with 3 since one truly wasn't a "pay day loan" (Think Cash) and the other 2 I had not yet defaulted on. None of this was told to me on my initial call and prior to sending the $200. I talked that same day with Town and Country and they could work with all my loans, for a lesser amount. I decided to use T&C and cancel with PDL. To cancel I had to speak personally with someone named Colin, which I did. I told him I felt like I got very bad information from them and absolutely NOTHING was done for me and I should receive a refund. He said sorry, 3 days had passed and they would be happy to help me with my needs at another time without paying another $200. Not a satisfactory resolution for me, so I filed the complaint. I rec'd a call yesterday from David Bartlett with PDL Assistance regarding my BBB complaint. I will be calling him back today. I'll post the results.

Sub: #3 posted on Wed, 07/23/2008 - 17:43

Leslie Moore Leslie Moore

(Posts: 30 | Credits: 11.64)

Thank you for the update Leslie, please keep us posted - as information and experiences such as this is very helpful to others who may be considering using their service. :wink:

Sub: #4 posted on Wed, 07/23/2008 - 19:07

Shazzers Shazzers
Moderators Cum Industry Expert
(Posts: 17342 | Credits: 1592.85)

I just got off the phone with David Bartlett. His number is the same as PDL Assistance, however he identified himself as being with their parent company. His notes from my initial call differ from mine (of course), but after a small amount of discussion he was willing to refund one-half of the initial $200. He explained that there were costs incurred by PDL and by keeping one-half that would take care of those costs. I am satisfied with the resolution. One thing he mentioned that I think is worth noting...he indicated that ANY company that says they can help a person with pay day loans that have not been defaulted on is encouraging illegal activity. A loan that is obtained with no intention of payment is considered fraud. I am going to check with Town and Country about this because 2 of the loans that I have them working on, I had made no payment to. Hope this helps someone decide which avenue is best for them.

Sub: #5 posted on Wed, 07/23/2008 - 19:58

Leslie Moore Leslie Moore

(Posts: 30 | Credits: 11.64)

Needless to say, I called PDL and out of the 6 payday loans I had they had only spoken to 2. I told them I wanted to cancel. I spoke with a guy named Colin. Tried to give me the big speech. Told him save it, they did nothing for me, I am cancelling. Now I need help trying to settle my payday loans.

I live in the state of Lousiana and my payday loans are as follows:

Sagamore - Borrowed $250 Paid $375.
Patinum B Services - Borrowed $250 Paid $375
Think Cash - Borrowed $1500 Paid $1234.09
Cash Bank - Borrowed $450 Paid 0
Cash Direct Express - Borrowed $300 Paid $397.50
Cash Net Usa - Borrowed $300 Paid $115.50
_________________

Sub: #6 posted on Thu, 07/24/2008 - 02:34

Unregistered


Melissa,
I borrowed this information Shazzers posted on another thread:

Quote:
Louisiana State Information

Legal Status: Legal

Citation:
La. Stat. Ann. ???? 9:3578.1 et seq.

Loan Terms:
Maximum Loan Amount: $350
Loan Term: 60 days
Maximum Finance Rate and Fees: $5 documentation fee + the greater of 16.75% of check or $45 (After default: months 1-12: 36% per year; months 13 and beyond: 18% per year)
Finance Charge for 14-day $100 loan: $25
apr for 14-day $100 loan: 650%

Debt Limits:
Maximum Number of Outstanding Loans at One Time: Not Specified
Rollovers Permitted: None (cannot renew or rollover but licensee may accept partial payment of 25% of amount advanced plus fees and enter into new loan)
Cooling-off Period:
Repayment Plan:

Collection Limits:
Collection Fees: One NSF fee of actual bank charge (if disclosed) + the greater of $25 or 5% of check (if disclosed); Court Costs; Reasonable Attorney's Fees
Criminal Action: Prohibited

Where to Complain, Get Information:
Regulator: Louisiana Office of Financial Institutions
Address: P.O. Box 94095 Baton Rouge LA 70804
Phone: (225) 925-4660
Fax: (225) 925-4548
Regulatory Contact: John J. Braud,, Deputy Chief Examiner
Regulator Website

Licensee Database (On Home Page, select "Non-Depository" from blue menu at left, then "Payday Lenders," then "List of Active Payday Licensees")

Complaint Instructions: (On Home Page, select "Complaints" from blue menu at left)


You can check here to see if the pdls are legal or not:
http://www.ofi.state.la.us/
I hope this helps.
Jen

Sub: #7 posted on Thu, 07/24/2008 - 03:30

jennifer_bailey75 jennifer_bailey75

(Posts: 154 | Credits: 19.82)

So, can someone explain what all that means. Is my payday lenders illegal? How do I go about starting to settle these?

Sub: #8 posted on Thu, 07/24/2008 - 16:52

Unregistered


Okay Melissa,
I did a little more searching and found a post Goudah made, here is that information:

Quote:
Louisiana State Information

Legal Status: Legal

Citation:
La. Stat. Ann. ???? 3578.1 et seq.

Loan Terms:
Maximum Loan Amount: $350
Loan Term: 60 days
Maximum Finance Rate and Fees: $5 documentation fee + the greater of 16.75% of check or $45 (After default: months 1-12: 36% per year; months 13 and beyond: 18% per year)
Finance Charge for 14-day $100 loan: $25
apr for 14-day $100 loan: 650%

Debt Limits:
Maximum Number of Outstanding Loans at One Time: Not Specified
Rollovers Permitted: None (cannot renew or rollover but licensee may accept partial payment of 25% of amount advanced plus fees and enter into new loan)
Cooling-off Period:
Repayment Plan:

Collection Limits:
Collection Fees: One NSF fee of actual bank charge (if disclosed) + the greater of $25 or 5% of check (if disclosed); Court Costs; Reasonable Attorney's Fees
Criminal Action: Prohibited

Where to Complain, Get Information:
Regulator: Louisiana Office of Financial Institutions
Address: P.O. Box 94095 Baton Rouge LA 70804
Phone: (225) 925-4660
Fax: (225) 925-4548
Regulatory Contact: John J. Braud,, Deputy Chief Examiner


Email from the DFI and Whitenan:

I emailed John Braud, Deputy Chief Examiner of LA Office of Financial Institutions and asked him, if internet payday lenders(not residing in Louisiana) who lend money to residents of Louisiana, have to be license in Louisiana or do they just have to have a license in any state.

Response:

You probably had difficulty finding information on this issue because activity commonly referred to as "payday lending" is subject to the Louisiana Deferred Presentment and Small Loan Act, LSA R.S. 9:3578.1 et seq. These loans are consumer loans subject to the Louisiana Consumer Credit Law, LSA-R.S 9:3510 et seq.

C. Except, as otherwise provided herein, that following agreements by a consumer are invalid with respect to consumer credit transaction, or modifications thereof, to which this chapter applies;
1. by which the consumer consents to the jurisdiciton of another state.
2. the fix venue

Therefore, the above provisions require that all consumer loans made to Louisiana residents should comply with Louisina laws, but lending licenses are issued to persons with business locations in LA.

John Braud
Cheif Examinor
Office of Financial Institution

Other emails from me to DFI:

Hello,

Do internet based payday loan companies need to be licensed by Louisiana to lend legally in Louisiana? Or can they be licensed in their home state as long as they don't have a physical location in Louisiana?
I have several payday loans and they are all licensed in other states.
They say they don't need a Louisiana license, and looking through the list of licensees I don't see any that are not located in Louisiana. Is that correct?

Thanks!

Response:

Ms. :

Lenders who do not have a physical locations in LA do not qualify for licensure. Those who have licenses are listed on our web site at ofi.louisiana.gov if you would like to do business with one of them.

John J. Braud
Deputy Chief Examiner
LA Office of Financial Institutions
(225) 925-7762
(225) 925-4524 FAX

What does this mean?

Internet companies must comply with LA law.

Internet based lenders with no physical location can't have a license from LA. They are all illegal unless they also have a physical location in LA.

Specific amounts may be charged.

No rollovers are allowed, however, they can allow you to pay 25% of your principle, and the fee, and then do a new loan.

Some of the emails courtesy of Whitenan. Thanks!

The first step would be securing the money you do have. Putting a hard block on your checking account, or closing it. There is a sticky post titled :IMPORTANT - Read before closing your bank account due to pdl Read it before you do anything else :)
Before you do anything. Talk to your bank and secure your funds.

Second, after your funds are secured. Check on the site I posted earlier and do a search for each of your payday lenders. See if they are listed as having a license in your state. It seems to me according to your state laws, that they must be licensed in LA in order to lend to you legally.

Next, send out letters or emails. I did all of mine via email, but you can do what ever your comfortable with. I requested this specific information:
1. Verification that the company is licensed in your state
2. Validation of the debt
3. A copy of the contact
4. Verification of all amounts paid by me toward fees or principle.

also include this information in your email:

5. Cease and Desist infomation.
6. Revoke ACH authorization (this is important, I think you should give a copy to your bank as well, this way if they attempt to debit your account again, you can go to their processors (if you can find them) and prove that you revoked authorization to debit your account)
7. Revoke any and all wage assignements that you may or may not have signed (Also important)

You will have to do some leg work to figure out if the companies are legal or not. Unless someone else here knows right off the top of their heads.

The ones that you haven't paid over the principle amount borrowed, I would try to make arrangements with the pdl companies to pay only what you borrowed. i.e. Cash Net USA you paid $115.50 so you would still owe $184.50.

Here is a sample of the email I sent to my pdl companies, I included a copy of the Indiana state laws. You should write your own suited for your needs and the companies you are writting to:

Quote:
THIS IS MY SECOND REQUEST FOR INFORMATION
Under Indiana State Law, I have satisfied this debt and am revoking all ACH authorization. I am formally requesting verification that the company is licensed within the state of Indiana, a validation of my debt and total amount owed including fees, validation of any amounts paid by me towards the principal of the loan, and a copy of my original loan contract and all forms signed by myself, either electronically or otherwise. I am revoking any wage assignments agreements I may or may not have signed effective immediatly (6-24-2008) You may contact me via email or USPSwith the address on file only. It appears that you are in violation of Indiana State Law. Please send confirmation that this account is now PAID IN FULL and closed! Please see information below. Thank you in advance.

Jennifer Bailey

Indiana State Information


Citation:
Ind. Code Ann. ???? 24-4.5-7-101 et seq.

Loan Terms:
Maximum Loan Amount: $500 (not to exceed 15% of borrower's monthly gross income)
Loan Term: Min: 14 days
Maximum Finance Rate and Fees: 15%: $0-$250; 13%: $251-$400; 10%: $401-$500
Finance Charge for 14-day $100 loan: $15
APR for 14-day $100 loan: 390%

Debt Limits:
Maximum Number of Outstanding Loans at One Time: One per lender; Two total
Rollovers Permitted: None (cannot renew, repay, refinance or consolidate)
Cooling-off Period: 7 days after 6 consecutive loans
Repayment Plan: After 6 consecutive loans, lender must impose a 7 day cooling off period or convert to an installment loan payable in more than 4 installments at a rate no greater than 36% APR

Collection Limits:
Collection Fees: One $20 NSF fee; additional charges may apply when check or authorization to debit was used to defraud another


Criminal Action: Prohibited


I hope this helps some. If I am wrong about anything, someone please correct me.. :?
Jen

Sub: #9 posted on Thu, 07/24/2008 - 18:44

Unregistered


That last post was me, I forgot to log in :oops: :(
Jen

Sub: #10 posted on Thu, 07/24/2008 - 18:46

jennifer_bailey75 jennifer_bailey75

(Posts: 154 | Credits: 19.82)

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