I took a payday loan out in April through this company. I have been paying $90 every two weeks since then. On August 12th I called them and told them I wanted to pay the loan in full on 08/15/13. They did not debit my account on that day and then I received an email from them that said:
"At this time the Lender is experiencing system issues, would you like to pay your loan with a credit card or debit card? If so, please call 816-595-1878 and I can take your information over the phone."
I tried calling their Customer Service number (888) 302-5351 and the recording says they are having "phone issues" and you can contact them via fax or email only. As of 08/30/13 the phones are still not working.
Is anyone aware of their issue? The person at (816) 595-1878 said they were having ACH issues and were opening a new bank account.
I had the EXACT sames issue with Westgate Group. But when I called them, they said that my debt had been cancelled because they found they could not debit my account and it had been closed and I did not owe them anything.
Are these two companies owned by the same people? I find it VERY strange that a legitimate company cannot process a ACH if that is their business. Can anyone shed any light on what's going on with HYDRA FUND III?