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Do I have to call them back?

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I've got a PDL with B&L Marketing and they are wanting me to call them back to set up arrangements. However, I've let them know in the letter that I faxed and emailed that I need to have everything in writing. They emailed me and let me know that if I would like consideration and my balance marked as paid I had to call them. I've not ever been through this before and I don't want them to harrass me when I call. Why can't they do it over email or can they?




I refuse to talk to any of them over the phone. I know they are just going to be harassing and rude. when I received the email telling me to call them I told them I was recommended by the AG office to get everything in writing, therefore, we must continue our conversation via email or USPS. If they don't liek that.. then I guess they don't want their $$

Sub: #1 posted on Mon, 08/04/2008 - 21:52

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thlovely1 I wouldn't call them back, but it's really your choice. Most likely, as the guest said, they just want a stab at you to be rude and demeaning, don't give them that opportunity, make it clear, emails or USPS. :)

Sub: #2 posted on Mon, 08/04/2008 - 21:55

Shazzers Shazzers
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I asked them why we could handle this over the email and their response was:

"In order to settle the balance, you will have to sign a mutual realease. That is why we wanted you to call because if you have filed a complaint already as you said that you we cannot do this."

What can't they do? Settle the balance?

Sub: #3 posted on Mon, 08/04/2008 - 22:00

thlovely1 thlovely1

(Posts: 99 | Credits: 20.06)

Sure they can settle it, IF they want to, complaint or no complaint they must do SOMEthing or not get paid. I still would cal them, you can say the same thing in an email as on the phone, I think they are just setting you up for a tongue lashing. :?

Sub: #4 posted on Mon, 08/04/2008 - 22:05

Shazzers Shazzers
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That's what I'm afraid of. What is the mutual release? Is that the same as being paid in full?

Sub: #5 posted on Mon, 08/04/2008 - 22:11

thlovely1 thlovely1

(Posts: 99 | Credits: 20.06)

I am honestly not sure, but do make sure you read the fine print, don't let them rip you off anymore!

Sub: #6 posted on Mon, 08/04/2008 - 22:23

Shazzers Shazzers
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(Posts: 17342 | Credits: 1592.83)

Quote:
"In order to settle the balance, you will have to sign a mutual realease. That is why we wanted you to call because if you have filed a complaint already as you said that you we cannot do this."


This is the part that concerns me. They want you to call so that they can discuss this complaint. Since you have already filed the complaint, they are trying to force you to retract it. It's up to you whether or not you do. I would say that if getting these clowns off your back and getting the PIF letter is the most important thing, then agree to retract the complaint (and actually do it, or you will be in breach). If you really want to stick it to them, then tell them that they need to add a clause that complaints in process are not part of the mutual release.

The fact that they could not tell you this in an email first thing means that they want you to call so they can yell at you. Record the call, make sure they know you are recording (I find this to be effective even for 1-party states, keeps em civil), and if they violate the law then you have a case for a lawsuit.

Sub: #7 posted on Mon, 08/04/2008 - 22:25

drburr drburr

(Posts: 108 | Credits: 12.52)

I asked them why they can't send it to me over the email. I'll let you know what I find out.

Sub: #8 posted on Mon, 08/04/2008 - 22:25

thlovely1 thlovely1

(Posts: 99 | Credits: 20.06)

Why would they need to know if I already filed a complaint?

Sub: #9 posted on Mon, 08/04/2008 - 22:47

thlovely1 thlovely1

(Posts: 99 | Credits: 20.06)

Just an FYI - I had one payday loan that did not do things over email or in writing. If I had not called them, I would not have gotten my PIF.

Sub: #10 posted on Mon, 08/04/2008 - 22:50

goudah2424 goudah2424

(Posts: 7936 | Credits: 1224.9)

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