Phillips and Chonen just ticked me off!!
I posted a week or so ago about a CA that keeps calling my mother's phone number, several times a day, after I sent a cease and desist/debt validation letter. She told me they have been calling multiple times a day. When I send these letters out I even put my address and phone number on it, so there is no confusion for the CA.
I happened to be there this morning at 8 AM, standing next to her phone when it started ringing. The CID read Mt. Holly, NJ, and listed the phone number. I recognized the phone number and picked it up, ready to chew whoever was on the other line a new one.
Well, guess what?!? When I picked it up, I got a dial tone.
So, I dialed back. The man I spoke with the first time looked up the the information using my mother's phone number, as I'm sure it was showing in his CID, and just cycled me back through their VRU without telling me he was transferring me or anything else. Got a new woman on the phone, and by this time I was getting a little irritated. I explained to her the other @$$-clown had just transferred me back through the VRU without telling me what he was doing, just to get rid of me it seemed.
She was actually a little more nicer and professional, and advised she would get me to the right person and make sure she had them on the phone before she transferred me. She actually kept her word.
I know had a third person on the phone. Explained to her I was calling from my Mother's phone, she has been receiving multiple phone calls a day from this number, and I needed to find out why. She looked up the info. using my Mother's number and, really big surprise, they were calling for me.
Before this time I had not identified who I was, just that I was calling for my mother.
When she told me they were trying to reach me that's when I identified who I was and the fact they were calling my mother's phone number, after I had sent two different DV/C&D letters. One back in December and another in March. She then tried to tell me they had not recveived them, and I told her they had as I had the fax confirmations to prove it.
Here's the really funny part though. She did finally 'fessed up that there was a notation on my account that a DV/C&D had been received!!! She advised whoever was calling must not be reading the notes. I advised that was not my problem, that was an internal problem at Phillips Cohen!
By this time, I was about to go nuclear!!!
I asked her to clear this up for me? Not only are you ignoring a DV/C&D request, you are also continuously calling a third party after you have had my correct contact information verified in said letter. She started sputtering advising she would remove my mother's phone number from their system so she wouldn't get anymore calls. I advised her she better make sure the account is flagged as a "do not call" so I don't get any calls either! As that is what a Cease and Desist letter means: Do Not Call!!
So, I've had it! I was trying to be the nice guy, but it seems that just gets me even more dumped on by CA's that think they don't have to follow the law!
FrogPatch, can you forward the information on your attorney again? I'm feeling the need to put my foot down and stand up for myself again, as that's the only way I'm going to get this company to take me seriously.