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Equable ascent financial complaints: Know the tricks to handle the CA


Equable Ascent Financial LLC is an Illinois based collection agency. It is not a BBB accredited business and in the last 3 years, consumers have filed at least 127 complaints against them with the BBB. Consumers have also had a number of other issues with this company. Read below to know more.


  • What are the major complaints consumers have against them?
  • How do you deal with them if they contact you attempting to collect a debt?

What are the major complaints consumers have against them?

There are multiple complaints regarding how the business operates, handles debtors and manages their paperwork. Here are some of the common issues.


  • Does not respond to DV requests promptly – Consumers were initially contacted via mail using a dunning letter. In most cases, the CA failed to revert once consumers responded with a written debt validation request.
  • Difficult to get in touch with – Many consumers have tried in vain to reach the CA over the phone. In most cases, upon dialing the listed number, the phone is answered by a pre-recorded voice message that provides no helpful leads.
  • Calls trying to collect on invalid debts – In a lot of instances, consumers have complained that the CA had contacted them regarding debts that belonged to others. Even after informing them of their mistake and asking them to cease calling and mailing, they continue to do so.
  • Another company receives mails sent to them – Consumers had sent communications in writing to the CA via certified mail but never received response. On further investigation it was found that a neighboring company, Apex Financial receives mails on their behalf, with or without authorization.

How do you deal with them if they contact you attempting to collect a debt?

Since it is somewhat difficult getting in touch with the CA over the phone, there are a few ways of dealing with them.


  • Respond to dunning letters or collection calls with a written debt validation request and send it by certified mail. If the CA does not respond to your DV request within 30 days of receiving it, they cannot continue attempting to collect on the debt.
  • In case the CA calls or contacts you in writing attempting to collect on a debt which is not yours, you should send them a Cease & Desist letter by certified mail. In order to stop them from harassing you over the phone, put their number on the national do-not-call list.

In case you wish to contact Equable Ascent Financial LLC, here is their contact information:

Equable Ascent Financial LLC 1120 W Lake Cook Rd, Suite B, Buffalo Grove, IL 60089-1970


Fax: 847-509-7810 Phone: 866-902-7395 847-504-3261

member profile picture
Posts: 36
Credits: 890.25
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Has anyone heard of them? I just got a letter today from them stating they have taken over my Debt from Chase in the amount of $10001 and I can make payments to them or go to their website and set up a payment plan. The letter came 3rd class mail which I found weird ( I actually work for the Post Office). Most important mail comes in 1st class. Anyway, what's my next step? Send out a debt validation letter? I'd like to make them a settlement offer, should I send them a letter offering what I can pay ( .40 cents on dollar in 4 payments)?Thanks




mmac
Posts: 36
Credits: 890.25

Sub: #1 has anyone dealt with this firm??
Fri, 07/23/2010 - 13:21

has anyone dealt with this firm??




paulcahill80

Debt Samaritan
Posts: 2287
Credits: 25094.4

Sub: #2 The address of Equable ascent financial is 1120 W. Lake Cook Rd
Mon, 07/26/2010 - 01:01

The address of Equable ascent financial is 1120 W. Lake Cook Rd., Suite B, Buffalo Grove, IL 60089, Tel. 847.504.3261, Fax 847.509.7810 .

Regarding your 1st question, I think you should send the debt validation letter immediately through a certified mail return receipt. Let them validate the debt. If they don't contact you within 30 days after receiving your letter, dispute the debt.

But, if they can validate the debt, then you can go forward and settle the debt. Ask them to give the settlement agreement in writing. And also ask them to report the account as 'Paid in Full' rather than 'Settled'.




mmac
Posts: 36
Credits: 890.25

Sub: #3 Ok, thank you. I did send the DV letter certified return receipt
Wed, 07/28/2010 - 08:19

Ok, thank you. I did send the DV letter certified return receipt. I also sent them a letter outling my situation and telling them I would be willing to 4 lump sums (Due to a settlement at work I am getting over the next 4 months), and I'm still waiting to hear back from them. Basically I offered about .27 cents on the dollar to pay back this debt. I wonder if they'll take it..??




mmac
Posts: 36
Credits: 890.25

Sub: #4 I also told them if they didn't take my offer I would be forced
Wed, 07/28/2010 - 08:21

I also told them if they didn't take my offer I would be forced to use this money to offer the same deal to Capital One, who I'm also behind 60 days on...

I've heard Cap One is one of the more difficult CC's to deal with, does anyone have a good experience with them? If so, What were some of the things you said to them in order to get them to deal with you and take your offer?




paulcahill80

Debt Samaritan
Posts: 2287
Credits: 25094.4

Sub: #5 Quote:Originally Posted by mmacOk, thank you. I did send the DV
Wed, 07/28/2010 - 20:58

Quote:
Originally Posted bymmac
Ok, thank you. I did send the DV letter certified return receipt. I also sent them a letter outling my situation and telling them I would be willing to 4 lump sums (Due to a settlement at work I am getting over the next 4 months), and I'm still waiting to hear back from them. Basically I offered about .27 cents on the dollar to pay back this debt. I wonder if they'll take it..??


I think they're trying to validate your debt first. Let them do that first. If they do validate your debt, I think you will be able to settle your debt as well. The offer you've made is a good one, so just wait for their response.




mmac
Posts: 36
Credits: 890.25

Sub: #6 I still haven't hear anything from them....nothing. I did get th
Sun, 08/15/2010 - 12:54

I still haven't hear anything from them....nothing. I did get the green card back from the Certified letter I sent. Has anyone ever dealt with this collection agency?




Unregistered

Sub: #7 Capital One sucks, my fiancee's ex wrote herself an access check
Sun, 08/22/2010 - 20:46

Capital One sucks, my fiancee's ex wrote herself an access check for $7k (forged signature). They gave us a copy fo the check and we filed two police reports and reprted it to capital one's fraud group and they still won't help us. Also my fiancee is handicapped and was bed ridden at the time she did this (3 days before final divorce decree). Good luck




Unregistered

Sub: #8 I have tried calling their 1-800 # for several days....any optio
Fri, 10/15/2010 - 14:50

I have tried calling their 1-800 # for several days....any option you chose, whether it be their address and fax # or billing, etc tells you "I'm sorry, you have chosen an invalid option" it is IMPOSSIBLE to get anything but in a maze with their phone line. Absolutely impossible to get anything resolved...I'm at a loss how to resolve my collection with them.




Unregistered

Sub: #9 If this has not been resolved, I am also trying to deal with Equ
Fri, 01/14/2011 - 14:08

If this has not been resolved, I am also trying to deal with Equable Ascent. Good luck trying to mail them anything. I mailed a certified letter to them and it was signed for by their neighbor Apex Financial. I have called Apex's number to see if they are authorized to sign for EAF's certified mail since they are a subsidiary of EAF. Neither company will answer the phone and will not answer the 4 or 5 voice mails I have left. Again, good luck.




Unregistered

Sub: #10 I keep getting letters for a person whom I've never heard of. H
Tue, 01/25/2011 - 18:33

I keep getting letters for a person whom I've never heard of. How do I get this company to take my address off of this person's account, several letters have been marked person unknown at my address, but they continue to send them anyway




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