Help or advice about a collection agency - amahurst
Hello. I am having a problem with a collection agency. I believe they are Amahurst or something to that effect. I returned their call at the first of the month. I do not doubt they debt they say I owe, so I set up payment arrangements. When the manager got on the phone to verfy everything with me, he advised me that it would show up on my credit report as a collection unless it was paid in full by the end of the month. I told them that I would see if someone could help me pay the amount in full and that I would call them back.
A family member said they would help me so I called the collection agency back to say that I would be making the full payment in a few days or so. Whenever I got the money from the family member. I distinctly remember that at the end of the call, I made sure the lady said that they would not be doing the payment arrangement.
I found out today, they took out $170 from my bank account causing it to go negative. I called them and they told me that I can't listen to the recorded call unless I had a lawyer requesting it. I, of course, grew angry and ending up hanging up. A manager called me back and stated I never mentioned anything about not taking out the payments, but he was listening to my original call. Not the second time I called stating a family member would help me. He called me back after listening to that call and stating that the rep said she would be taking out the payments unless I paid it in full which is NOT what she said.
I told them that I would be going to my bank tomorrow and putting all holds on my account with them and requesting my money back. They said I could do that but of course, they would listen to the call and it would show up in their favor.
Is there anything I can do or are they just pulling my leg? I am in PA by the way.