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Asset Acceptance LLC complaints: How to deal with the CA

Asset Acceptance LLC is a collection agency headquartered in Warren, Michigan. They purchase and collect charged-off consumer debts. They claim to help not just the creditors in recovering defaulted consumer debts, but also the debtors in resolving their financial problems. Check out the following section to know what sort of problems consumers have faced while dealing with them and how you can take care of such problems.

Asset Acceptance complaints - How should you deal with them?

Despite having an excellent BBB rating of A+, this collection agency has a number of complaints against them. Given below are some of the complaints consumers have against them and the various ways to deal with them:

  • Collecting debts past SOL: A consumer complained in the DebtCC forums that Asset Acceptance collection agency (CA) tried to collect on a debt that was past the Statute of Limitations (SOL). This debt, almost 20 years old, did not even show up on his credit report and the original creditor had never contacted him to recover it! Know more.

    In case the collection agency is coming after you to collect a debt that has crossed the SOL, let them know that you are aware of expiration of the SOL on the debt. If required, you can also send them an SOL expiration letter. Collection agencies are not allowed to carry on with their collection activities on debts which are past SOL.
  • Unauthorized withdrawal: A customer says that the CA debited $773.80 from his girlfriend's account without prior authorization. When he contacted the company regarding this withdrawal, they admitted having taken the money out of her account without authorization. They also denied to refund the money. Get the details on this.

    To avoid such a situation, you need to make sure that you do not disclose your account information while talking to a company representative. In case they still manage to get your account information and withdraw money from the account, you should contact your bank immediately and fill out an Affidavit of Unauthorized ACH Debit to have your account re-credited. It is always advisable to close the account and open a new one because chances are that the CA may again withdraw money using the same account information.
  • Collection of non-existent account: A person says that Asset Acceptance collection agency contacted him regarding a Fingerhut account worth $25000. He claims that he never had any account with Fingerhut. When he contacted Fingerhut and they told him that he indeed had no account with them! But the Asset Acceptance representative was in no mood to listen to the customer and threatened to report the account to the credit bureaus. Find out more.

    If the CA contacts you for an account, the first thing you should do is to send them a debt validation letter. Let them first validate the account and prove that they indeed have the legal right to collect it from you. If they cannot validate the debt, you are not liable to make any payments to the CA.
  • Collection of a fraud account: A customer claims that Asset Acceptance LLC came after him to collect a fraud account. He says this account was wiped off his credit report and he even has a letter from the original creditor stating that he does not owe this debt. But the CA did not listen to him and insisted that he had to pay it off. Check it out.
    In case you've fallen victim to identity theft and fraud accounts have been opened in your name, you should file an Affidavit of Fraud. The company concerned will carry out an investigation to determine if your claim is true.

    If your claim is found to be true, you'll receive documents from the company stating that you do not owe this debt. Keep these documents handy so you can produce them if the CA comes to collect it from you. If the CA reports this account to the credit bureaus, you can have it removed from your credit report with the help of these documents.

To contact this collection agency, you can use the following details:

Asset Acceptance LLC address:
P.O. Box 2036
Warren, MI 48090-2036

Phone number: (800) 545-9931

So far I filed Asset Acceptance LLC complaints wit...
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So far I filed Asset Acceptance LLC complaints with the BBC and the FTC, but her is my story as short as I can make it.
In the beginning of June I received an Asset Acceptance collections letter stating they would meet me dollar for dollar on my credit card debt, so my girlfriend called the company and explained to them that this sounds like a good idea. Chris Sutton the representative handling the case said I needed $100 as intent to cooperate. So my girlfriend used her bank account to pay the $100 to get me going, Chris explained that I must pay $773.80 starting next month for 3 months. July came along and I received a letter stating they would be depositing $773.80 to their account from my girlfriends account. This was not authorized by her or me. So I called them and spoke to a representative named Marva who was filling in for Chris Sutton, I explained to her that I do not have the funds at this time and that we did not autorized any automatic transactions from my girlfriends account. Marva explained that they do not take the funds directly out of the account and that the letter should have been worded better. Happy with this answer I ended the call. Two weeks later we noticed the amount of $773.80 was take from my girlfriends account by Asset Acceptance without authorization. So I called on 8/1/2005 and was told by a supervisor Robert (Bob) Mills that they will not give me my money back after explaining that they took it from my girlfriends account without authorization, and that his representatives told me it would be directly taken out of her account. At this time I asked for the two recordings of the conversation he than stated their are none. So I asked how could he possibly know what was said from the representative without a recorded conversation which the representatives told me was being recorded.
So now my girlfriend is out of $773.80 of her hard earned money because of tactics used by this company. All I want is her money returned back to her account but I dont know where to begin to fight this. Asset Acceptance supervisor pretty much acted like We won you lost get over it bye!
Help me!

it seems that asset is charging interest on my account since they picked it up. anyone know bout this. no other collections or creditors that i saw did this. so any info would help.? thanks

Sub: #1 posted on Thu, 12/20/2012 - 02:59


Hi. I just recieved a notice of a lawsuit from Asset Acceptance LLC. Apparently they must have bought the account from a company. I went through lots of financial hardship last year and my home was in foreclosure. The amount I owe is actually 1300 dollars but Asset acceptance claim I owe 2300 but are suing for 1800 dollars including interest. The bill is for a medical procedure from Care Credit and I was originally paying through GE MOney. What Can I do about this? I tried to negotiate the real amount of 1300 with them and then also to see if they would reduce the amount so I could pay a lump sum. But the lady was so nasty and basically wouldn't offer any deal with me. I also explained that I do not owe 1800 but 1300 according the the payments I had made in 2009. I am thinking of using the assistance of a lwayer. Is there any possibility of getting the amount reduced in court in july?

Sub: #2 posted on Thu, 06/02/2011 - 07:18


My husband almost fell victim to one of these scams. She called my husband in regards to a Southwestern Bell bill that was over 800 dollars, said she would settle for 300. My husband stated you will need to talk to my wife..knowing that something sounded fishy, she continued to call him, but he would be too busy to talk to her, and would ask her to call back during the evening, after a month, I finally got to speak to that LITTLE $W#%@#$... She got an immediate attitude with me, I asked her about the account, asked when the account was turned over to her? What the original amount was? From When? The original telephone #on the account, she played off that my husband stated that it could have been from his past, but when she finally found information, it was nowhere that my husband had ever lived, the scary thing is that she had all his previous addresses, all of the phone numbers that I had had at my house that wasn't even through Southwestern Bell and before my husband and I married... When she finally gave me a phone number, it was a phone # in Minnesota..Quite a bit aways from TEXAS!!!! I told her that I would take it up with SWB which had not been a company in over 10 years...So the debt was not valid anyways,.. I finally told her that if she wanted me to consider paying the damn thing, then she needed to prove that it was valid debt...I asked her to send proof so she did reluntantly and when it came in the mail, it showed that the account was paid and balance was $0.00........SO What did we learn HERE!!!! ALWAYS ASK FOR PROOF of DEBT!!!!

Sub: #3 posted on Tue, 04/05/2011 - 23:04



Sub: #4 posted on Sat, 04/02/2011 - 14:44


Just a minor clarification: they ARE allowed to try to collect on a debt after SOL expires. They cannot sue you. So, if you're contacted and the SOL has expired, just send a C&D letter. SOL is based on your state's laws and the clock begins as of the date of your last payment.

Sub: #5 posted on Tue, 03/15/2011 - 20:27

OhioGal1 OhioGal1
Moderators Cum Industry Expert
(Posts: 5254 | Credits: 830.46)

Wow thats funny that is the biggest crock of shit i have ever heard. You and all your co-workers are ignorant as hell and there is no working with you. Do you really think we do not want to pay these bills off? Im sure you are in debt too "ass-et worker". *****consumers******they are not allowed to collect after the sol expires. If you make a payment it resets the statue of limitations. Check with your attorney general to find out what the statue of limitations are in your state. In my area it is 4 years, after that they have no legal recourse to collect anything from you!!!! It will remain on your credit report but they cannot sue.also - they are not allowed to threaten you - that my friends is illegal and under the fair credit act its under harassment.dont fall for their bs get yourselves a lawyer like i have!

Sub: #6 posted on Tue, 03/15/2011 - 18:21


Asset Acceptance are complete jerks and impossible to work with! I am filing a law suit against THEM, because they took unauthorized charges out of my account. I also spoke with the attorney generals office and what they are doing is illegal! Dont give ANY information to theirs people, retain a lawyer!

Sub: #7 posted on Tue, 03/15/2011 - 18:10


i have aproblem we foudn out i have a judgement against me from asset llc througha local court system.
i tried concaxting the court to ask abotu it they said i had to contact them.
i want to pay this off but at same time after doing some digging this accoutn was 2001 after an car accident and i was unable to amke any mroe paymets the credit card comay new this and refused to put my insurance i was paying in case this happened into action. instead they put me into collections.well we since moved a coupe of times due to husbanded getting out of navy and us finally planitng in florida. its now 2011 they credit is suppsoe to eb removed 2013 but we want to buy a house cheaper than renting, this judgment dropped me so low its not funny.
how can i either pay it or get it off my credit report within a month,
please help

Sub: #8 posted on Tue, 02/22/2011 - 23:03

darcyag3 darcyag3

(Posts: 1 | Credits: 1.3)

Asset acceptance LLC is a low life collector. They are rude and have attitude. I was a co signer on a loan and they have no heart. I have been making payments on my account and they refuse to show payments made on my credit report. It looks as if I am not paying. I called trans union and have put in a dispute.
It should be the law that your credit report is truthful. And completely truthful is that I am making payments as agreed. The snot nosed kid at AALLC is that they don't have to do anything.
These are shady peeps and I am reporting to BBB today.

Sub: #9 posted on Fri, 02/04/2011 - 23:18


in the courthouse or county you were sued in. then they will set you a hearing pretty quick, within week or two. Then tell the judge this is not her account. If he requests or inquires if this is your account tell him no, that you have never had proof of this account from this company and you would like to see proof of the account (contracts signed) or they drop their lawsuit.

Sub: #10 posted on Tue, 12/28/2010 - 01:31


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