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World Financial Network National Bank - Are consumers complaining?

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World Financial Network National Bank is the credit card banking subsidiary of Alliance Data Systems Corporation. It is based in Columbus, Ohio. The company issues credit cards with its affiliate, World Financial Capital Bank. Read on to learn about consumers' experiences with this company.

Consumers' complaints against World Financial Network

Several consumers have complained against this company in the DebtCC forums. Here's what they have said about World Financial Network National Bank.

Positive feedback about the company

In spite of so many complaints against World Financial Network National Bank, the company has received some good feedback as well. For instance, a customer has an account with the company through a store named Dressbarn. He receives statements from the store but makes checks payable to WFNNB-Dressbarn. He doesn't mail the payments, but he pays at the store directly. Once he did forget to make a payment on time and called the company to find out what to do. However, the representative at the company seemed very gracious and he even waived off the late fee.

How to contact World Financial Network National Bank

If you have an account with the company and need to dispute payments or if you're looking to negotiate an alternative payment plan, contact the company at the following address and phone/Toll Free number:
3100 Easton Square Place
Columbus, OH 43219
United States

Phone number: 614-729-4000 or 614-755-3175
Toll Free: 1-800-695-7444



drina509

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Sub: World Financial Network National Bank - Are consumers complaining?
Tue, 05/11/2013 23:20

I received a call a little while ago from an "Investigator Stevens (?)" of this bank. He did not identify the company he was calling from but the call came into my home and my cell from a 214#. I let the call go to voicemail and he left a message with an 800#. Out of curiosity I called the 214# and it was some kids cell phone in god knows what state. He said he's been getting all kinds of weird calls. I called back the 800# and left a message that I was returning a call.
So my question I guess is, has anyone else experienced this? Is this CA calling and routing the caller ID through other peoples phone numbers? Can they do that?
And who else does this CA represent because I can't think of who they would be at this point?



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Sub: #6 First Off learn grammerTue, 10/02/2012 - 11:18



If you expect people to believe you are not part of the scam or whatever this is then you must learn to speak with correct language, and spelling grammer. Your post is the most unprofessional post out there. You sound like your from Nigeria with broken English and you can't spell. So before you tell others to not be "dumb" check yourself because you look very fishy.


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Sub: #7 Did you DV them in writing as per the FDCPA??? Or just verballyThu, 09/06/2012 - 17:05



Did you DV them in writing as per the FDCPA??? Or just verbally request the information?

Or you could send them a cease and desist letter in writing.

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Sub: #8 They Call IncessantlyThu, 09/06/2012 - 16:51



I do not have an account with them, but they call an average of 5 times per day starting at 8am and ending around 9pm.

They swear I have an account and ask me all kinds of questions to verify it. Rather than answer I have requested proof via mail of my account, which I haven't received. Now, I just pick up the call every now and again and tell them it's the wrong number ;p


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Sub: #9 Consumer Wins $62K Lawsuit Against Bank For 56 Harassing Robo-CaThu, 05/31/2012 - 21:38



Just came across this and found it VERY interesting and will be logging all calls received: http://www.equities.com/news/news-headline -story?dt=2012-05-31&val=119375&cat=headline

I started receiving phone calls to my cell phone as of today, but do not even have 1 credit card, so there is absolutely no reason for them to keep calling me 7 times since 8:54 am this morning!! They should take heed.


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Sub: #10 Consumer Wins $62k Lawsuit Against WFNNBThu, 05/31/2012 - 21:34



Just came across this and found it VERY interesting and will be logging all calls received: http://www.equities.com/news/news-headline -story?dt=2012-05-31&val=119375&cat=headline

I started receiving phone calls to my cell phone as of today, but do not even have 1 credit card, so there is absolutely no reason for them to keep calling me 7 times since 8:54 am this morning!! They should take heed.


Should the link not appear after submitting this post, I have pasted it below:

Consumer Wins $62K Lawsuit Against Bank For 56 Harassing Robo-Calls
PR Newswire
SOUTHFIELD, Mich., May 31, 2012 /PRNewswire/ -- A citizen harassed by auto-dialed robo-calls on his cell phone about a debt he never owed has won his lawsuit in federal court. The citizen charged the bank with a violation of the Telephone Consumer Protection Act (TCPA) and Michigan's Collection Practices Act (MCPA).
The TCPA prohibits calls to a person's cell phone using an automatic telephone dialing system or using a prerecorded or artificial voice message without that person's express consent.
Dan Harris said he received 56 robo-calls on his cell phone intended for another person from Alliance Data Systems, acting on behalf of World Financial Network National Bank (WFNNB). Alliance and WFNNB claimed that one of its customers had given Mr. Harris's cell phone number to them, but admitted that Mr. Harris informed them of the error shortly after they began calling.
Harris sued because he never owed WFNNB any money and never had any business dealings with the bank. Nevertheless WFNNB and Alliance repeatedly autodialed his cell phone after learning of the mistake. WFNNB and Alliance admitted calling Mr. Harris's cell phone 56 times from August 18 to October 26, 2010.
Michigan Consumer Protection attorney Ian Lyngklip represented Mr. Harris in the case. Lyngklip, senior member of Lyngklip & Associates Consumer Law Center, PLC, filed a motion for summary judgment on September 22, 2011 with the presiding judge, U.S. District Judge Sean F. Cox, Eastern Michigan District, Southern Division (Case No. 10-14867).
The TCPA allows for recovery of damages of up to $500 per call, and triple judgment in case of willful actions. The Court in Mr. Harris's case found that WFNNB violated the TCPA and acted willfully when it refused to stop calling Mr. Harris's cell phone.
Lyngklip, who regularly appears as a speaker and panelist at national events, has been named Consumer Advocate of the Year by the National Association of Consumer Advocates and also earned the Frank Kelly Consumer Advocate Award from the Michigan State Bar Association Consumer Law Section.
Lyngklip has been quoted on consumer law in Smart Money magazine, Wall Street Journal Money Watch, the New York Times and Kiplinger's. He is one of 5% of all lawyers designated as a Super Lawyer and has testified for the Michigan House of Representatives as well as the Federal Trade Commission (FTC).
Lyngklip said, "It's a big win for consumers and puts banks and others in the collection business on notice once again that harassing phone calls will not be tolerated." Harris will collect $62,500 under the TCPA and an additional $2,500 in damages plus court costs and legal fee to be determined under the MCPA.
Lyngklip & Associates Consumer Law Center, PLC, is located at: 24500 Northwestern Highway, Suite 206 Southfield, MI 48075-2406. For more information call 877-783-4228 or visit http://www.MichiganConsumerLaw .com
Media Contact: Scott Lorenz, Westwind Communications Public Relations of Michigan 734-677-2090 http://www.westwindcos.com or Litigation Public Relations
SOURCE Lyngklip & Associates Consumer Law Center, PLC


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