National Action Financial Services - Is it good to deal with?
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National Action Financial Services, Inc. is a New York based collection agency which joined Sitel, a global business process outsourcing company. It has been reported as using illegal collection practices and was sued and fined by the New York State Attorney General in 2007 ("http://www.oag.state.ny.us/media_center/2007/dec/dec18a_07.html"). A large number of complaints have been filed against National Action Financial Services with the Better Business Bureau (BBB) and has received an "F" rating from the BBB ("http://search.buffalo.bbb.org/codbrep.html?ID=46002285"). If you want to know about how to deal with National Action Financial Services effectively, have a look at the topic given below:
What are consumers saying about National Action Financial Services?
Several consumers have shared their views on the company in our forums. Here's what they've said about National Action Financial Services, Inc
- Rude behavior: A consumer reports that he received a letter from National Action Financial. The letter was followed by a phone call from the same company. The company refused to validate the debt and threatened to sue the consumer unless he would arrange for payments within the next 24 hours even though the consumer had just received the letter and needed some time to arrange for the payments. The consumer wanted to dispute the account; but the collection agency said he didn't have the right to do so.
The company representative spoke rudely to the consumer and even called his spouse a liar. The consumer worked for a collection agency and he was quite surprised at this rude behavior. According to him, the National Action Financial representative was violating the Fair Debt Collections Practices Act (FDCPA) and being very unprofessional. Learn more...
- Harassment for old debt: National Action Financial Services is said to have harassed debtors for payments on old credit card accounts that do not appear on their credit reports. National Action Financial representatives have also called consumers about payments on accounts which have been discharged in bankruptcy. Learn more...
- No suitable response to consumer calls: A consumer repeatedly told the company over 7 months to send him a written statement of the outstanding bill, which the company refused to do. The consumer then got on a conference call with creditor, JP Morgan Chase bank, and National Action Financial Services still refused to send a written statement. When the consumer called National Action Financial back, he got no response from the company's representative. Learn more...
- Suspected scam: A resident of North Carolina received a call from National Action Financial Services stating that he owed money to Blockbuster in Lorain, Ohio. The consumer had never been to Ohio, and had no account with Blockbuster. Suspecting a scam, the consumer didn't make any payments to National Action Financial Services. Find out more...
- Harassing calls: According to some consumers, whenever they receive a phone call from National Action Services, they get a message saying, "Dial 1 to speak to a representative". But when they do, the consumers do not get any response from a customer service representative. Consumers have also complained that the company representatives simply call wrong numbers and hang up without even stating the purpose of the call. Learn more...
- Harassment for debts exceeding SOL: Consumers report that the company has often harassed them for payment on accounts where the Statute of Limitations (SOL) has expired. In most cases, the company has refused to admit the SOL has expired, and threatened to file a lawsuit against the consumer. Find out more...
Most consumers seem to have a bad experience with National Action Financial Services. If you receive a call from the company for an outstanding bill, make sure they validate the debt first. Send them a debt validation letter at the following address.
National Action Services, Inc.
165 Lawrence Bell Drive Suite 100
Williamsville, NY 14221-7817
If you'd like to contact the collection agency over the phone or fax, use the details given below.
Phone: (716) 565-1020, (716) 650-6240, 1-866-529-1899
Fax: (716) 565-1035
Sub: National Action Financial Services - Is it good to deal with?
Wed, 11/10/2006 11:10