First Source Advantage LLC: 5 Key complaints against the CA


First Source Advantage LLC, based in Amherst, New York is a collection agency that collects debt payments on behalf of credit card issuers. The company was established in 1995. It was formerly known as Account Solutions Group LLC, a subsidiary of Firstsource Solutions Ltd. If you want to know about the experiences of the debtors with the First Source Advantage LLC and the contact details of the company, glance through the topics below:

What are the experiences of debtors with the company?

A number of consumers have come forward and given their feedback on First Source Advantage in our forums. Here's what they've said.

  • Harassing calls: First Source Advantage LLC was making harassing calls to a consumer. When the consumer stopped answering calls, the company called his family repeatedly and spoke to them very rudely. Even after repeated requests to stop their calls, First Source Advantage LLC didn't refrain from harassing the consumer.
  • Making false claims: Some consumers have claimed that the company might not be legitimate. According to those consumers, First Source Advantage LLC has been making false claims to debtors without being able to validate the debts they owe.
  • Unauthorized withdrawal of funds: First Source Advantage has withdrawn money from consumers' checking accounts without authorization and without sending a monthly billing statement.
  • Problem with payments: A consumer had a medical debt which was sent into collections because one of his payments was not recorded. First Source Advantage was the collection agency in charge of the debt. A representative from the company made arrangement for payment of the unrecorded bill. One of the customer representatives from First Source Advantage didn't like the arrangement and started to threaten the consumer over phone. The consumer finally contacted his creditor who asked the collection agency to stop their harassment. The creditor also asked the consumer to make payments directly to him.
  • Adding extra charges without reason: Some consumers claim that First Source Advantage has been charging late fees, over-limit charges, and other fees every month, even though they have been sending payments twice a month.

What are the contact details of First Source Advantage LLC?

If you'd like to contact First Source Advantage LLC, use the details given below.

First Source Advantage
205 Bryant Woods South
Amherst
NY 14228 3609

Tel.: 716-564-4400
Fax: 716-564-4440

Posts: 2
Credits: 2951.4
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I received a call about 2 weeks ago from First Source Advantage llc, which is a collection agency used by Capital One. They informed me that Capital One was preparing to file a lawsuit against me for my balance, lawyer fees, etc. The woman on the other line asked me what I wanted to do and I asked if it was possible to set up some sort of arrangement. I said that I could post-date checks in the amount of $252 for September 30 and October 15, and $564 for October 31.

I was expecting the amount of $252 to be taken out of my account and not $564, until I received a notice from my bank stating that the substitute check of $564 was returned. I won't be able to cover the $564 right now, and I don't want to face an legal problems for the returned check.

I have hit full blown panic mode because I have never written a bad check before. Should I contact First Source since it was their mistake? Please help!




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Unregistered

Sub: #6 Dear FSA member
Tue, 12/11/2012 - 12:30

Dear FSA member, I think you are using a black-and-white mind and are working on a color-coded problem.


Your nefarious efforts to supplant command of this form were exemplary not only in their indubitable fecklessness but also in the clarity with which they revealed the infinitesimal mental capacity in your possession. You are, without a doubt, the classic example of a person whose grandiose ambitions are so far in excess of the abject faculties at his disposal that even in receiving this ignoble castigation you accept it as a tribute of the highest regard.


In other words, you are ignorant. If you do not understand what ignorance is, read a book "stupid"


Have a nice day!!





paulmergel


Posts: 15525
Credits: 135803.21104969

Sub: #7 to #360
Thu, 11/01/2012 - 06:13

puh-lease.the reason a humanoid like you is posting is because this site and others like it are educating people,and informing them of their rights.just know you look like a fool to us so back to the phones drone.

giving hope to the hopeless,help to the helpless,and hap to the hapless.




goldenbast


Debt Samaritan
Posts: 2885
Credits: 38048.88595291

Sub: #8 Reeeeeeaaally. I think it is funny you mention FDCPA....consi
Wed, 10/31/2012 - 14:17

Reeeeeeaaally.

I think it is funny you mention FDCPA....considering that many collection companies don't follow it. Listen to recordings hmm? I have a TON of recordings of various collectors blatantly breaking the law threatening everything from jail to having your children taken away...and I have these RECORDED.

I love how you said that all the innocent collectors are doing is collecting debt WE caused...funny that....since 9 times out of 10 you guys can't even PROVE the accounts. Its a FACT....debt purchasers buy up thousands of names and socials with scant if any documentation and then hire the collectors to collect on these bogus accounts that have no proof. They know the law..so when they buy these accounts why don't they also make sure to get proper documentation? Well, I can tell you why...because they bank on the fact that most people don't know the laws and that they can be intimidated into payments.




Unregistered

Sub: #9 Don't Blame FSA
Tue, 10/30/2012 - 19:26

I must say I have worked for FSA and I've read all the stories and have to say that most of these encounters with FSA are completely blown out of proportion. If you don't believe me then you can certainly ask to listen to the recordings because as you all have heard these calls are monitored for quality assurance. You have to understand that collections is a difficult job. It's not easy as a human to ask people to pay their debt in this economy or under the circumstances that the debtor is under. However, it is a job that has to be done or banks will lose quite a bit of money which will in turn cause banks to stop lending. Collectors do understand that you're going through a tough time but they also have to work and negotiate under set guidelines set by the lender. As for harassment and collectors cursing people out that is ridiculous. Under FDCPA regulations, which all companies have to follow, it prevents any collector from cursing or harassing any customer or else they get terminated and the company will get sued. Like I stated previously these things get blown out of proportion and generally the customer hears what they want to hear when they are already upset about the situation. All collectors are trying to do is come up with a solution to help you out of a situation that you caused!!! They didn't ask you to open the account and they certainly didn't tell you to stop paying. A credit card is not free money. When you signed on the dotted line you said you would pay. Now that you haven't this is the consequence. Sorry but that's life.




Unregistered

Sub: #10 Phone calls
Thu, 10/25/2012 - 08:18

I am getting calls from these people. They actually are calling my parents and I have not lived with them in over 20 years. I do not have unpaid or late bills. So I am not sure why they are calling. So today I called them and they "said" they couldnt find me in their system. I think it was a crock since they were asking for me by name. Anyway this is a BS to harrass my parents. It is not like I am running from anyone.




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